• Careful planning by working with client's management to define goals, issues and objectives.
• Gathering all the information needed by conducting in depth workshops and analysis of business processes, IT systems and data needs for the areas that have most return on investment. Define metrics that define success.
• Develop necessary output and documents that concisely and accurately define the as-is state. Use this to identify gaps, areas for improvement.
• Design the to-be state in conjunction with all stake holders.
• Develop and implement systems and processes to achieve the “to- be” state.
• Provide detailed metrics on improvement and ROI.

A large institutional pharmacy was facing difficulty scaling up without losing quality and revenue.

Approach
In conjunction with the client, Convene complete3d a detailed analysis of the existing prescription fulfillment process, associated record keeping and existing systems.

Findings
The pharmacy uses a prescription management system, however, it's use was limited. Many processes were manual and paper based. Some of the major challenges involved an inability to manage faxed or emailed scripts. The lack of an inventory system was putting severe limitations on filling prescriptions.

Solutions
Working with the clinical teams and business leaders, Convene designed a document management and workflow system to handle all the incoming prescriptions. Convene also developed a perpetual inventory system which incorporated order and delivery management. Detailed reports and dashboards gave pharmacy managers real time information which improved profits and customer satisfaction.