|
|
|
|
|
|
|
Technical IT Consulting Services
|
|
One area that Convene helps our customer is with technical decision making and deployment
of new systems. For example, Software as a service or Saas is and server virtualization
are transforming the way companies make IT investments. Most major software vendors
including industry majors like Microsoft, SAP, Oracle and IBM offer their products
in a SaaS model. The SaaS model results in considerable savings for companies adopting
them if they are implemented correctly along with the proper SLAs, security and
data ownership agreements in place. Convene works with its customers to review the
options and help decide the most cost effective deployment of their systems
Developing a new software product as a SaaS or transitioning an existing product
to SaaS requires you to take a holistic view of the product, cutomers, delivery
model, support, sales, infrastructure and security from the very beginning of the
project. Failure to do so can result in unscalable products, insufficient data collection,
improper sales strategy and increased costs.
Convene's engineers can help companies transition their products to a SaaS model
or develop products from the ground up as a SaaS. Our experts can assist in all
phases starting from planning to implementation.
|
|
|
Planning
As with any software development, proper planning is essential. It is critical to
understand the current business model, targeted users and overall objectives. This
will drive the technology, architecture and post implementation phases in order
to deliver a product that is cost effective to your customers while maximizing your
bottom line.
Platform Selection
Careful planning will result in the proper selection of platforms. It's important
to select a platform and configuration that meets your medium and long term growth
plans. Our team's assessments will include:
- It infrastructure requirements.
- Application architecture.
- Scaleablity, re-usability and availability requirements.
- Security assessment.
- Regulatory compliance and governance requirements.
- Globalization requirements.
Development and Implementation
Memebers of our various COEs come together to form a dedicated project team. We
follow the normal SDLC used in other projects including our Distributed Agile Methodology.
Since performance requirements are critical in a SaaS model, we build in performance
testing in every use case.
Post Implementation
Convene will help you implement your product in a hosted environment. Gradually
transitioning your customers to the new platform. We will help you setup a support
team that will take responsibility for managing the application and infrastructure.
Problem Statement
A benefits communication software vendor's core product line was based on the client
server model with individual desktop installations with local databases. As the
company grew, their customers were demanding a web based application with a flexible
pricing structure while costs of maintaining individual desk tops were increasing.
The vendor also wanted to implement a self-service kiosk than can be used by employees
to self register and analyze their selections.
Solutions
Convene conducted a detailed analysis of the current architecture , security requirements,
and the core features of the software. We also met with a few of their largest customers
to understand their expectations and requirements of the software. This enabled
us to get a 360 degree view of the overall requirements both from ths vendor and
customer standpoint.
Convene provided the following services
- Market requirements analysis.
- Overall Program management.
- Platform selection and re-architecture.
- Platform migration.
- Third party integration using web services and EDI.
- Scalable application features to handle thousands of concurrent users.
- High availability and redundancy across infrastructure components, application server
and database.
- HIPAA compliant security.
- Extensive role based authentication and access controls.
- Post implementation support services.
|
|
