Enabling ITSM Best Practices via ServiceNow Cloud Provisioning Solutions
The OpenStack integration for ServiceNow enables IT with automation and self-service capabilities for OpenStack public and private clouds. ServiceNow’s cloud provisioning application for Amazon and VMware clouds provides exciting features like discovery of virtual assets, virtual machine requests in service catalog, tracking provisioned virtual machines in the CMDB along with lease information, integration with change management process and useful reporting for administrators and users.
The OpenStack integration extends all these capabilities to OpenStack based clouds and blends nicely into the applications views and reports to obtain a consistent and consolidated view in a hybrid cloud environment.
The Convene integration between ServiceNow and Opscode Chef adds application installation and configuration capabilities when provisioning virtual machines on cloud. In addition, the Chef community provides an extensive library of reusable installation cookbooks for organizations to leverage, which allows administrators to offer a selection of applications for users to request for installation via the service catalog. During provisioning the selected application are installed automatically after the virtual machine provisioning is complete.
Engagement Management and Quickstart Implementations by Convene ensure a rapid, cost effective delivery based solidly on ServiceNow and ITSM best practices. Our configurations meet all published application configuration evaluation standards.