Enterprise Service Management | One Front Door for Every Request
ESM takes the service model IT has refined for years and extends it across the business. IT, HR, finance, legal, procurement, and workplace services all sit behind one front door.
ServiceNow’s Autonomous Workforce just gained specialists
ServiceNow just gave its Autonomous Workforce something new: specialists. Not general assistants that answer a question and stop, but AI agents built to finish real work end to end.