Your AI bottleneck probably isn’t the model
Most companies bolt AI onto processes designed for people. The agent ends up stuck at the same handoffs and approvals that already slowed things down. Real gains come from redesigning the workflow around what an agent can do.
For sales teams, AI agents went from experiment to essential
A survey of more than four thousand sales professionals, delivered a clear verdict – for sales teams, AI agents have gone from experiment to essential in under a year. Agents were named the top tactic for driving growth this year. And one number stands out above the rest.
ServiceNow’s Autonomous Workforce just gained specialists
ServiceNow just gave its Autonomous Workforce something new: specialists. Not general assistants that answer a question and stop, but AI agents built to finish real work end to end.