Author: Cassie West

Is your Salesforce org agent-ready?

Salesforce has quietly changed the question every leader should ask about AI. With Headless 360 and Data 360, it now exposes your data, permissions, workflows, and business logic as reusable capabilities that authorized agents can draw on directly.

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Your AI bottleneck probably isn’t the model

Most companies bolt AI onto processes designed for people. The agent ends up stuck at the same handoffs and approvals that already slowed things down. Real gains come from redesigning the workflow around what an agent can do.

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For sales teams, AI agents went from experiment to essential

A survey of more than four thousand sales professionals, delivered a clear verdict – for sales teams, AI agents have gone from experiment to essential in under a year. Agents were named the top tactic for driving growth this year. And one number stands out above the rest.

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