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The advice we’d give you in the room.
Salesforce, ServiceNow, custom development and AI — from the people who solve the problem, not just ship the platform.
From ITSM to ESM: the Natural Next Step
Already running ServiceNow ITSM? Extending it to HR, Finance, Legal, Procurement, and Facilities is a smaller step than it looks. Here is what carries over.
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Salesforce
Platform decisions, nonprofit and education builds, and what we would do differently.
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ServiceNow
Instance health, upgrades, ESM, and the drift nobody schedules a review for.
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AI & automation
Automation that gets owned, agents that get used, and the parts that don't work yet.
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Cybersecurity
A vCISO's view of risk reviews, questionnaires, and the questions that stall a deal.
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Agentforce Agents Now Work as a Team: Multi-Agent Orchestration
Salesforce’s Summer ’26 release lets Agentforce agents work as a team — an orchestrator plus specialists that share context across a handoff.
ServiceNow Core Business Suite: IT’s Platform Runs the Whole Business
ServiceNow’s Core Business Suite puts HR, finance, legal, procurement and facilities on the same AI platform your IT service desk already runs on.
Is your Salesforce org agent-ready?
Salesforce has quietly changed the question every leader should ask about AI. With Headless 360 and Data 360, it now exposes your data, permissions, workflows, and business logic as reusable capabilities that authorized agents can draw on directly.
Cybersecurity for a Company Without a Full-Time CISO
You don’t need a CISO on payroll to be secure. Here’s how to work the NIST Cybersecurity Framework’s six functions, in order, starting this week.
Enterprise Service Management | One Front Door for Every Request
ESM takes the service model IT has refined for years and extends it across the business. IT, HR, finance, legal, procurement, and workplace services all sit behind one front door.
Your AI bottleneck probably isn’t the model
Most companies bolt AI onto processes designed for people. The agent ends up stuck at the same handoffs and approvals that already slowed things down. Real gains come from redesigning the workflow around what an agent can do.
What Is a vCISO — and When Do You Actually Need One?
A vCISO gives you senior security leadership without a full-time hire — strategy, risk, compliance and AI governance. Here’s when you need one.
For sales teams, AI agents went from experiment to essential
A survey of more than four thousand sales professionals, delivered a clear verdict – for sales teams, AI agents have gone from experiment to essential in under a year. Agents were named the top tactic for driving growth this year. And one number stands out above the rest.
ServiceNow’s Autonomous Workforce just gained specialists
ServiceNow just gave its Autonomous Workforce something new: specialists. Not general assistants that answer a question and stop, but AI agents built to finish real work end to end.